Frequent Questions
General Questions
What is 3DMITECH Shop?
3DMITECH Shop is a 3D printing service specializing in high-quality, custom, and on-demand 3D-printed products. From home decor to personalized gifts, we bring your creative ideas to life.
How do I place an order?
Simply browse our website, choose your desired products, customize them, and proceed to checkout. It’s fast, easy, and secure!
Can I request a custom design?
Absolutely! We excel at creating custom designs tailored to your needs. Contact our support team with your idea, and we’ll turn it into reality.
Shipping & Returns
When will my order ship?
Orders are typically dispatched within three (3) business days after production. Once shipped, you’ll receive a confirmation email containing your tracking information.
Order Cancellation
You may cancel your order within 2 hours of placing it by contacting our customer support team at team3dmitech@gmail.com. Orders canceled within this timeframe will be eligible for a full refund.
Our 2-hour cancellation policy ensures efficient processing while maintaining a high level of customer satisfaction.
Company-Initiated Cancellations:
In rare cases, we may need to cancel an order due to unforeseen circumstances, such as technical issues or material unavailability. If this occurs, we will notify you promptly and issue a full refund.
Product & Material
When will you restock
We offer various materials to suit different needs, including eco-friendly PLA (biodegradable), flexible TPU, and other high-quality materials depending on the product.
Are your products eco-friendly?
Yes! Many of our products are made from eco-conscious materials like PLA, which is biodegradable and environmentally friendly.
Can I choose different colors or finishes?
Yes! Many of our products are made from eco-conscious materials like PLA, which is biodegradable and environmentally friendly.
When will you restock?
We operate on a print-on-demand model, so our products are typically always available. If you’re waiting for a specific design or size, please contact us for details or updates.