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3DMITECH
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FAQ
Frequent Questions
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General Questions
What is 3DMITECH Shop?
3DMITECH Shop is a 3D printing service offering custom, high-quality, and on-demand 3D-printed products, including home decor, personalized gifts, and more.
How do I place an order?
Simply browse our website, choose your desired products, customize them, and proceed to checkout. It’s fast, easy, and secure!
Can I request a custom design?
Yes! We specialize in custom creations. Contact us for personalized designs, and we'll bring your vision to life.
Shipping & Returns
When will my order ship?
Orders typically ship within 3 business days after production. You’ll receive a confirmation email with tracking information once your order is dispatched.
How do I return or exchange my order?
If you're not satisfied, you can return or exchange your product within 30 days of delivery. Please contact our support team to start the process.
What is your return policy?
We accept returns of non-customized items in unused condition within 30 days of delivery. Customized items are non-returnable unless defective.
Product & Material
When will you restock
We offer a variety of materials, including PLA (eco-friendly), TPU (flexible), and others, depending on the product.
Are your products eco-friendly?
Yes, we offer eco-conscious material options like PLA, which is biodegradable and environmentally friendly.
Can I choose different colors or finishes?
Absolutely! Most of our products are customizable, allowing you to select colors and finishes that match your preferences.
